Due to the high demand on services and in the health and safety of staff and clients CASA has implemented the following changes in service delivery in these trying times: • Signage on the door stating for all inquiries/requests for assistance including accommodation or emergency relief phone 49514299 and ask to speak to an Intake Officer; • Signage at reception asking clients to maintain the recommended 1.5metre distance and use to the hand sanitiser provided; • Restricting the number of appointments until further notice; • Reduced seating in the reception area and interview rooms to 2 people only at a time; • Case management to clients will be via telephone; • Home visits will be restricted
The wellbeing of our community and staff members is a priority. CASA has therefore implemented risk management strategies to protect everyone and as part of the global effort to slow the spread of coronavirus. We ask that you do not visit the CASA office if you are feeling unwell. If you are in crisis, please phone our office on 4951 4299 to speak to a Case Manager. For more information, please refer to the Queensland Government website https://www.qld.gov.au/…/conditions/he…/coronavirus-covid-19
Thank you to Broken Ballerina Foundation and the Mackay community for the generous donations of household goods, furniture and gifts. All donations will support CASA clients in crisis housing, many who are victims of domestic and family violence.
